We have put together a page on support available for cost-of-living issues – please click here.
Citizens Advice Wokingham Service Changes from 1st October 2025
We are pleased to share important updates to our service, which will take effect from 1st October 2025. These changes are the result of listening carefully to feedback from our service users and local partners, and of reviewing how people currently access our support.
Why we are making changes
Over the past year, we have noticed two clear challenges:
- Accessibility: Many people have found it difficult to get through on our Advice Line, and in addition access our drop-in services at Wokingham or Woodley due to transport and health concerns.
- Increasing complexity of need: More people are approaching us with multiple, urgent issues, requiring longer and more in-depth support.
At the same time, our dedicated team of volunteers remains the foundation of our service, and we want to ensure their time and expertise are used where they can have the greatest impact.
What will change
After analysing usage data and service patterns, we have redesigned our operating model to better match when the community most needs us with when our volunteers are available.
New drop-in Opening Times (from 1st October):Â
Wokingham | Woodley |
Mondays – Drop ins 10am – 12pm Wednesdays- Drop ins 10am – 12pm Fridays – Drop in’s 10am – 3pm | Tuesdays – Drop-ins 10am-4pm |
New Advice Line Operating times (from 1st October):
Mondays – Phone lines 10am – 3pm
Tuesdays – Phone lines 10am – 3pm
Wednesdays – Phone lines 10am – 3pm
Fridays – Phone lines 10am – 3pm
Thursdays are closed to the public
Ongoing Commitment
We will continue to review our services to ensure they remain responsive to the community’s needs. Your feedback is vital in helping us refine and improve what we offer, please do feedback via our website: www.citizensadvicewokingham.org.ukÂ
Community Timetable:
To bring our services closer to those who find travel difficult, we will begin hosting advice and information sessions in partnership locations across Wokingham Borough. From 6th October, we will be at the following locations:
October
Monday 6th October Drop in advice Session Lower Earley Library 10:00 to 16:00
Tuesday 14th October Drop in advice session Twyford Library 10:00 to 13:00
Wednesday 15th October Benefits Drop In event Bracknell Job Centre 10:00 to 12:00
Thursday 16th October Drop in advice session Spencers Wood Library 10:00 to 16:30
Saturday 18th October Send Voices event St Crispins School 10:00 to 16:00
Monday 20th October Ready for Winter event School Green Centre 11:15 to 12:30
Tuesday 21st October Volunteer Selection event Wokingham Office 13:00 to 14:00
Friday 24th October Drop in Advice Session Finchampstead Library 10:00 to 16:00
Monday 27th October Family Fun day Trinity Church / Lower Earley Library 10:00 – 12:00
Outreach Appointments:
In addition, our advisers will be available for pre-booked appointments every Wednesday (morning, afternoon, or full-day sessions) at selected community partner sites. If you are a partner who would like this service at your site and interested to find out more, please contact:Â community@citizensadvicewokingham.org.uk
find a way forward
with their problems
We exist to help people find a way forward, whoever they are, whatever their issue
We're easy to access
Over the last 12 months we have helped lots of people who called our Adviceline, via emails or face to face in our offices.
Dedicated team
Over 70 volunteers and a small staff team provide support Monday-Friday to hundreds of people in Wokingham Borough. We have focused projects as well as general support.
We're focused on you
You can get help through our Adviceline, pre-booked appointments via our Wokingham Town Centre office and Woodley office
We provide free, confidential and impartial advice, information and support to anyone living or working in Wokingham Borough.
Our support covers a range of areas including issues with welfare benefits, debt, housing, employment law, consumer and much more.
What we say is if you’re struggling to find a way forward with your situation, give us a call and we can see how we can help.
All of our advice, information and support is free to clients and there is no charge. Our services are funded through a range of grant funders. Our main funder is Wokingham Borough Council who commission us to provide free, independent and impartial advice to the borough.
We cover all 17 town and parish council areas of Wokingham Borough – they include:
- Remenham
- Wargrave
- Charvil
- Twyford
- Ruscombe
- Sonning
- Woodley
- Hurst
- Earley
- Winnersh
- Wokingham
- Arborfield & Newland
- Shinfield
- Swallowfield
- Barkham
- Finchampstead
- Wokingham Without
Referrals
Professionals across the borough will need to make more direct referrals to the required services themselves. This will enable residents to directly access the right service at the time they need it.
The council and Citizens Advice Wokingham have collaborated to make the transition from what was used as the One Front Door directory accessible for everyone, to help make direct signposts easily.
It’s for professionals and volunteers across the borough who need to signpost someone to the right type of help. This is available by clicking here.
We're proud to be part of the Hardship Alliance of four charities and Wokingham Borough Council working to tackle poverty in Wokingham Borough.
Where you can find our Mobile Advice Unit
Due to funding changes we will be reducing our MAU service
We are only attending requested community events across the Wokingham Borough where we are able to do so.
If you would like us to attend your event please email community@citizensadvicewokingham.org.uk
