We welcome the opportunity to put things right and improve the service.

We promise to deal with every complaint quickly, professionally and confidentially. If you have a complaint please pick up a leaflet from our office in Waterford House, Wokingham or write to:

The Chief Executive or The Chair
Citizens Advice Wokingham
2nd Floor, Waterford House
Erftstadt Court
Wokingham
Berkshire
RG40 2YF

You can also email the Chief Executive on complaints@citizensadvicewokingham.org.uk, or telephone us on 0118 978 7258 for assistance with the process. 

To find out more about how the service handles complaints please follow the link below:

https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/make-a-complaint-about-us/

Our money advice is authorised and regulated by the Financial Conduct Authority.

Christmas and New Year Opening hours


Our Waterford House Office will be closed to drop in's from 4pm Monday December 23rd and reopen on Friday January 3rd at 9.30am.

Our Woodley Office will be open for drop in's on December 24th until 2pm and reopen on Thursday January 2nd at 9.30am .

If you are looking for advice you can find information on our public website - www.citizensadvice.org.uk

 

 

 

 

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