We're here for you when you need us
We can all face problems that seem complicated or intimidating. At Citizens Advice Wokingham, we believe that no one should have to face these problems without good quality, independent advice, information and support.
We offer confidential advice over the phone, and in person, for free.
When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show organisations – from companies right up to the government – how they can make things better for people.
That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Last year we helped 1 in 20 adults in the Borough with their issues.
Through our One Front Door we take the view that there is no wrong reason to reach out to us – if our core service cannot help you find a way forward, we will help you find another service that can.
For advice, information or support
for yourself please fill in this online form or call our Adviceline/One Front Door
We cover all areas of Wokingham Borough (represented by the image below)
Our local offices
We have two offices in Wokingham Borough and a telephone adviceline.
Our Wokingham Town Centre office will re-open once COVID guidelines allow.
Our Woodley Town Centre office is open for pre-arranged appointments only, please call our adviceline on 0808 278 7958 and ask for a face-to-face appointment. You can find us next to Woodley Library near to Lidl.
Wokingham Office
Woodley Office
Out on the road - with our Mobile Advice Unit
Our Mobile Advice Unit (MAU) is a van that is a fully accessible mobile office – specially converted for us, allowing our team to meet people across across the Borough
We are working regularly with charities providing hardship support, help with issues around gender violence and abuse and much more. So our team will often be out in the borough with other organisations too. We will soon include an up-to-date schedule on this page of where you can expect to see us in the following weeks.
Where you can find our Mobile Advice Unit
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Research & Campaigns
We’re not just here for times of crisis – we also use clients’ stories anonymously to campaign for policy changes that benefit the population as a whole.
The sheer number of clients we see each year means that if there is a recurring injustice out there, it is inevitably being played out in our interview rooms and recorded on our database of client evidence. This database is analysed by the national policy team, who are then able to bring problem areas to the attention of those who are – often inadvertently – causing them.
We also pick up on local issues, such as successfully campaigning for a council tax protocol, which Wokingham Borough Council adopted in 2020.
Our current campaigns
Here are the current issues that our volunteer research & campaigns team are working on:
- National Consumer Week
- Making broadband affordable for everyone
- Energy – supporting the warm home discount scheme rollout
- The impact of Universal Credit uplift being removed
- Local housing
- GP charges for DWP letters
Please contact admin@citizensadvicewokingham.org.uk if you would like to get involved in this work.
Funders and supporters
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We also receive funding from Arborfield & Newland Parish Council, Barkham Parish Council, Charvil Parish Council, Earley Town Council, Finchampstead Parish Council, Hurst Parish Council, Wargrave Parish Council, Ruscombe Parish Council, Shinfield Parish Council, Sonning Parish Council, Swallowfield Parish Council, Twyford Parish Council, Winnersh Parish Council, Wokingham Town Council, Wokingham Without Parish Council and Woodley Town Council.
A huge thank you to each and every funder who supports us, and people who fundraise for us in the community.
We could not provide the support that we do without you. If you are interesting in fundraising for us please contact admin@citizensadvicewokingham.org.uk