We have put together a page on support available for cost-of-living issues – please click here.

Quick links

These are the most commonly viewed pages on our website. We hope that you'll find everything that you need - but if you don't, please call our adviceline on 0808 278 7958 Monday-Friday 10am-4pm.

Get advice

Volunteer

Cost of living support

Donate to us (paypal giving)

Donate to us (JustGiving)

We exist to help people find a way forward, whoever they are, whatever their issue

We're easy to access

Over the last 12 months 80% of the people who called us got their call answered by our team with an average waiting time of just a couple of minutes.

Dedicated team

Over 70 volunteers and a small staff team provide support Monday-Friday to hundreds of people in Wokingham Borough. In 2021 & 2022 we helped 1 in 10 households!

We're focused on you

You can get help through our Adviceline, pre-booked appointments via our Wokingham Town Centre office, or drop by our Mobile Advice Unit across the Borough

Where you can find our Mobile Advice Unit

Frequently Asked Questions

How Can We Help?

We provide free, confidential and impartial advice, information and support to anyone living or working in Wokingham Borough.

Our support covers a range of areas including issues with welfare benefits, debt, housing, employment law, consumer and much more.

What we say is if you’re struggling to find a way forward with your situation, give us a call and we can see how we can help.

All of our advice, information and support is free to clients and there is no charge. Our services are funded through a range of grant funders. Our main funder is Wokingham Borough Council who commission us to provide free, independent and impartial advice to the borough.

The only fee-paying service we provide is Mental Health First Aid training which is mainly pitched at other organisations, and any surplus helps to fund out advice services

We cover all 17 town and parish council areas of Wokingham Borough – they include:

  • Remenham
  • Wargrave
  • Charvil
  • Twyford
  • Ruscombe
  • Sonning
  • Woodley
  • Hurst
  • Earley
  • Winnersh
  • Wokingham
  • Arborfield & Newland
  • Shinfield
  • Swallowfield
  • Barkham
  • Finchampstead
  • Wokingham Without

How our service works

01

Call our team and tell us your situation

02

Our trained colleagues will carry out a full assessment of your issue

03

We will see which services in the area can meet any of your immediate needs

04

If your situation requires more in-depth advice you'll receive a call back within a few days from an adviser

Our work in numbers throughout 2022:

5656
individuals helped
1 in 20
households helped
21103
separate issues discussed
£ 1043962
of income gains through our benefits and employment issues work
£ 457649
of debt written off
11548
calls answered

We're proud to be part of the Hardship Alliance of four charities and Wokingham Borough Council working to tackle poverty in Wokingham Borough.

Our funders

Sign up to our e-newsletter