Our free advice services are really busy right now – in July we had 59% more calls than July 2021. 

Our small team of staff and volunteers are doing the best that we can to get to each and everyone that contacts us.

Please still contact us with your issue, but we just ask that you bear with us whilst it will take a bit longer than usual to get back to you.

If you are looking for the Household Support Fund application form – please click here.

Quick links

These are the most commonly viewed pages on our website. We hope that you'll find everything that you need - but if you don't, please email us via admin@cawokingham.org.uk or call our One Front Door adviceline on 0808 278 7958 Monday-Friday 9am-5pm.

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One Front Door

We've got a goal to recruit 30 volunteer Trainee Advisers - find out more

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We exist to help people find a way forward, whoever they are, whatever their problem.

We're easy to access

Over the last 12 months 95% of the people who called us got their call answered by our team with an average waiting time of just 2 minutes.

Dedicated team

Over 50 volunteers and a small staff team provide support Monday-Friday to hundreds of people in Wokingham Borough.

We're focused on you

You can get help through our One Front Door/Adviceline, pre-booked appointments via our Wokingham Town Centre office, Woodley Town Centre office or drop by our new Mobile Advice Unit across the Borough

Frequently Asked Questions

How Can We Help?

We provide free, confidential and impartial advice, information and support to anyone living or working in Wokingham Borough.

Our support covers a range of areas including issues with welfare benefits, debt, housing, employment law, consumer and much more.

What we say is if you’re struggling to find a way forward with your situation, give us a call and we can see how we can help.

All of our advice, information and support is free to clients and there is no charge. Our services are funded through a range of grant funders. Our main funder is Wokingham Borough Council who commission us to provide free, independent and impartial advice to the borough.

We cover all 17 town and parish council areas of Wokingham Borough – they include:

  • Remenham
  • Wargrave
  • Charvil
  • Twyford
  • Ruscombe
  • Sonning
  • Woodley
  • Hurst
  • Earley
  • Winnersh
  • Wokingham
  • Arborfield & Newland
  • Shinfield
  • Swallowfield
  • Barkham
  • Finchampstead
  • Wokingham Without

How our service works

01

Call our team or complete our online referral form

02

Our trained colleagues will triage your situation

03

We will see which services can meet any of your immediate needs

04

If your situation requires more indepth advice you'll receive a call back in a few days

Our work in numbers - from 1st April 2021 to 31st March 2022:​

5170
individuals helped
17817
separate issues discussed
£ 1400000
of income gains through our benefits and employment issues work
£ 783000
of debt written off

Our funders

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