We have put together a page on support available for cost-of-living issues – please click here.

Quick links

These are the most commonly viewed pages on our website. We hope that you'll find everything that you need - but if you don't, please call our adviceline on 0808 278 7958 Monday-Friday 9.30am-4pm.

Get advice

Volunteer

Cost of living support

Donate to us (paypal giving)

Donate to us (JustGiving)

We exist to help people find a way forward, whoever they are, whatever their issue

We're easy to access

Over the last 12 months we have helped lots of people who called our Adviceline, via emails or face to face in our offices.

Dedicated team

Over 70 volunteers and a small staff team provide support Monday-Friday to hundreds of people in Wokingham Borough. We have focused projects as well as general support.

We're focused on you

You can get help through our Adviceline, pre-booked appointments via our Wokingham Town Centre office and Woodley office, or drop by our Mobile Advice Unit across the Borough.

Where you can find our Mobile Advice Unit

Frequently Asked Questions

How Can We Help?

We provide free, confidential and impartial advice, information and support to anyone living or working in Wokingham Borough.

Our support covers a range of areas including issues with welfare benefits, debt, housing, employment law, consumer and much more.

What we say is if you’re struggling to find a way forward with your situation, give us a call and we can see how we can help.

All of our advice, information and support is free to clients and there is no charge. Our services are funded through a range of grant funders. Our main funder is Wokingham Borough Council who commission us to provide free, independent and impartial advice to the borough.

We cover all 17 town and parish council areas of Wokingham Borough – they include:

  • Remenham
  • Wargrave
  • Charvil
  • Twyford
  • Ruscombe
  • Sonning
  • Woodley
  • Hurst
  • Earley
  • Winnersh
  • Wokingham
  • Arborfield & Newland
  • Shinfield
  • Swallowfield
  • Barkham
  • Finchampstead
  • Wokingham Without

How our service works

01

Call our team and tell us your situation

02

Our trained colleagues will carry out a full assessment of your issue

03

We will see which services in the area can meet any of your immediate needs

04

If your situation requires more in-depth advice you'll receive a call back within a few days from an adviser

Referrals

Professionals across the borough will need to make more direct referrals to the required services themselves. This will enable residents to directly access the right service at the time they need it.

The council and Citizens Advice Wokingham have collaborated to make the transition from what was used as the One Front Door directory accessible for everyone, to help make direct signposts easily.

It’s for professionals and volunteers across the borough who need to signpost someone to the right type of help. This is available by clicking here.

We're proud to be part of the Hardship Alliance of four charities and Wokingham Borough Council working to tackle poverty in Wokingham Borough.

Our funders

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Where you can find our Mobile Advice Unit

Christmas and New Year Opening hours


Our Waterford House Office will be closed to drop in's from 4pm Monday December 23rd and reopen on Friday January 3rd at 9.30am.

Our Woodley Office will be open for drop in's on December 24th until 2pm and reopen on Thursday January 2nd at 9.30am .

If you are looking for advice you can find information on our public website - www.citizensadvice.org.uk

 

 

 

 

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