Volunteer with Citizens Advice Wokingham

Volunteer from the comfort of your own home, at our Woodley or Wokingham Town Centre offices or on our Mobile Advice Unit. Our roles are flexible, the difference we make helps people move forward with their lives, and we cannot do it without you.

Make a difference, with us, for our community

Citizens Advice Wokingham is a charity, and ever since June 1977 when we were first setup – operating from a room at Wokingham Town Hall – the dedication and support from volunteers, people just like you, has kept us going.

59
active volunteers
137
people helped on average per volunteer every year
10 th
highest telephone answer rate of all Citizens Advice services

Why volunteer with us?

If you’d like to make a difference in your community we’d love to hear from you.

Our volunteers range from supporting our work for a few months whilst they look for employment, through to longer-term. However long you’re with us, we want you to enjoy your experience, supported by our friendly and knowledgeable team.

We are the go-to advice and information provider in Wokingham Borough, helping people find a way forward with their problems. Since the start of the COVID pandemic we’ve helped around 1 in 18 people in Wokingham in some way or other, through their issues.

Well, that’s ok – we’d still be happy to hear from you! We’re looking for people from all walks of live, reflecting the diversity of our communities, to be a part of our team. 

Upon joining, all colleagues receive a full induction to the charity – and our training manager will then support you through a training pathway based on your desired role and needs. Most training is online so as long as you’re confident with using the internet, we can help you to train up.

There is a myth that you have to be trained in law/be a solicitor to volunteer for Citizens Advice and that’s not the case!

Many people first join Citizens Advice Wokingham as an Initial Checker – answering incoming calls and helping to unpack the situation – before exploring next options, or as an admin support. After a few months in this role, our training manager and supervisors are always happy to explore what else you would like to do.

We’re looking for people who are happy with engaging with others, when providing our advice, information and support roles. We’ll support you to ask the right questions when triaging a case, to unpack what’s going on, and explore some options to move forward through other parts of the service or our borough.

Each day that our service operates (Monday to Friday) one of our supervisors leads an online video conference call where our colleagues dip-in and dip-out throughout the day to check-in for support. Some colleagues also choose to base themselves at our Woodley or Wokingham office, or out as a team on our Mobile Advice Unit – it all depends on your preference.

We ask for a day a week, which can be split over two half-days if that suits you. You can liaise with our training manager on this when you enquire.

Here are the roles we're looking for people to support with

Initial Checker (first triage)

Assessor

Adviser

Research & Campaigns

Admin support

Reception support

Next steps

We hope that you’ve found enough information to feel you can make a decision, but if you’re still not sure – email us via admin@cawokingham.org.uk and we can arrange a one-to-one chat with our Training Manager. 

If you’re interested in taking this forward, please fill in the application form below or email us to get the ball rolling.