When you use our website, we add cookies to your device to:
By using our website, we assume you agree to us adding cookies to your device. If you want to disable, block or remove cookies, you can do this at any time. The icon in the bottom left hand corner of the screen can help you do this.
If you disable all cookies you:
To block cookies, you should change the settings in your web browser. You can also delete cookies that have already been set. Click on ‘Help’ in your web browser and search for ‘cookies’.
Cookies from Google Analytics or Hotjar tell us how you’re using our site. You can opt out if you don’t want these cookies added to your device.
We use tools called Google Analytics and Hotjar to help us understand how you’re using our website.
They collect information by putting cookies on your device. They share that data with us and we use it to improve our website – for example, making popular pages easier to find or navigate.
Google Analytics and Hotjar collect information about:
The data collected through cookies is all anonymous – you cannot be identified by it.
We store the information for 6 months and then delete it.
This cookies policy only covers citizensadvicewokingham.org.uk and its subdomains. Websites we link to should have their own cookies policy.
We are committed to people getting the most appropriate and high quality advice. Therefore we cannot give advice or respond to advice requests over social networks or through our blogs. If you do ask us for advice on Facebook, Twitter or Instagram, we will try and refer you to the relevant service or source of information within three working days. We cannot guarantee when we will respond on other social networks as they are not monitored. If you do need advice, please head to the relevant section on our website.
Any follows, retweets, favourites, likes, shares, comments or other social media interactions should not be considered as an endorsement or agreement with the sentiment by Citizens Advice Wokingham.
We encourage open conversation on our social media channels, and would love to hear your views and experiences. However, we ask that you abide by our community guidelines when you do so. By contributing to one of our online channels you agree:
Any posts which contravene these guidelines or which we deem inappropriate may be hidden, deleted or lead to a ban. In most cases we will endeavour to inform the poster why their post or behaviour was inappropriate.
Inappropriate posts and behaviour may include:
We will not remove posts because they are critical of Citizens Advice Wokingham, unless they also match any of the criteria above. If your post was removed and you wish to question our decision, please get in touch with us.