Citizens Advice Wokingham

Meet our Staff

Jake Morrison

Chief Executive

Jake Morrison

Contact:
jake.morrison@citizensadvicewokingham.org.uk

About Jake:
Jake is responsible for overall organisational management and works closely with our Board of Trustees to lead the charity and follow their set strategy in delivering important work across our communities.

He has worked for a number of other Local Citizens Advice charities across England and he has a background in local Government and the charity sector, working in the fields of mental health, equality and tackling social isolation.

Click here to read blog posts by Jake

Claire Oughton

Advice & Operations Manager

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Contact:
claire.oughton@citizensadvicewokingham.org.uk

About Claire:
Claire is responsible for leading our fantastic team of volunteers and handful of staff delivering our advice and information services across the borough.

Previously, Claire was our lead Supervisor managing the Woodley office of Citizens Advice Wokingham

Nicky Phull

Training Manager

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Contact:
admin@citizensadvicewokingham.org.uk

About Nicky:
Nicky manages our training functions, bringing in new volunteers and helping them grown and learn to become assessors and advisers. Nicky also leads on our monthly development days, helping to support all of our team.

If you are interested in joining our team as a volunteer please drop me an email so we can arrange a visit.

Amanda Lowe

Administration Manager

Contact: 
admin@citizensadvicewokingham.org.uk

About Amanda:
Coming soon

Sara-Louise Ackrill

Board Clerk

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Contact: 
admin@citizensadvicewokingham.org.uk

About Sara:
Sara is our Board Clerk! Sara has a background in office management, counselling and mental health support. She used to manage a large caseload of clients as long-term disability advisor for a charity in Gloucestershire.

Mike Bushnell

Advice Session Supervisor

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Contact:
admin@citizensadvicewokingham.org.uk

About Mike:
Mike is one of our Advice Session Supervisors. Mike’s previous role with us was to support clients via telephone and webchat with Universal Credit queries.

Click here to read a post by Mike: Two days in the life of a Universal Credit adviser

Prasanna Taduri

Advice Session Supervisor

Prasanna Taduri

Contact:
admin@citizensadvicewokingham.org.uk

About Prasanna:
Prasanna is one of our Advice Session Supervisors. Prasanna supports our team in delivering day-to-day advice and information services at one of our offices.

Prior to taking on this role, Prasanna was a longstanding volunteer with us – providing advice and information directly to clients.

Meg Martin

Home Visitor and
Universal Support Telephone Adviser

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Contact:
admin@citizensadvicewokingham.org.uk

About Meg:
Meg has two roles with us, Home Visitor two-days per week funded by The National Lottery Community Fund and part-time telephone adviser helping people to claim Universal Credit.

Cheryl Harvey

Finance Officer

Contact:
admin@citizensadvicewokingham.org.uk

About Cheryl:
Coming soon

Ann Dally

Home Visitor

Contact:
admin@citizensadvicewokingham.org.uk

About Ann: 
Ann works on our Home Visitor project two-days per week, funded by Wokingham United Charities.

Natalie Cernuschi

Debt Adviser

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Contact:
admin@citizensadvicewokingham.org.uk

About Natalie:
Natalie is a Debt Advisor and joined in response to the increase in demand for debt advice resulting from the pandemic.

Natalie has a Law Degree and recently completed the Legal Practice Course with Masters. She has experience in managing large caseloads and providing a high quality of service to clients having previously worked as a Paralegal and volunteering on various Pro Bono projects. 

Natalie is looking forward to helping those most in need at this challenging time by providing information, support and important advice.

Claire Mitchell

Admin Assistant

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Contact:
admin@citizensadvicewokingham.org.uk

About Claire:
Claire provides administrative support to our team. She holds a Graduate Diploma In Law  and previous voluntary roles include providing learning support to sixth form pupils at Brookfields Special Educational School and advisory work on helplines for the IPSEA and the British Dyslexia Association. Claire is an active member of our Research & Campaigns team. 

Jenny Carter

Training Officer

Contact:
admin@citizensadvicewokingham.org.uk

About Jenny:
Coming soon

Gael Nash

Initial Checker - One Front Door

Contact:
admin@citizensadvicewokingham.org.uk

About Gael:
Coming soon

Dan Rojas

Initial Checker - One Front Door

Contact:
admin@citizensadvicewokingham.org.uk

About Dan:
Coming soon

Caitlin Jearey

Initial Checker - One Front Door

Contact:
admin@citizensadvicewokingham.org.uk

About Caitlin:
Coming soon

Kathi Jones

Initial Checker - One Front Door

Contact:
admin@citizensadvicewokingham.org.uk

About Kathi:
Coming soon