Meet our Staff
Jake is responsible for overall organisational management and works closely with our Board of Trustees to lead the charity and follow their set strategy in delivering important work across our communities.
He has worked for a number of other Local Citizens Advice charities across England and he has a background in local Government and the charity sector, working in the fields of mental health, equality and tackling social isolation.
Advice & Operations Manager
Claire is responsible for leading our fantastic team of volunteers and handful of staff delivering our advice and information services across the borough.
Previously, Claire was our lead Supervisor managing the Woodley office of Citizens Advice Wokingham
Nicky manages our training functions, bringing in new volunteers and helping them grown and learn to become assessors and advisers. Nicky also leads on our monthly development days, helping to support all of our team.
If you are interested in joining our team as a volunteer please drop me an email so we can arrange a visit.
About our Office Manager:
They manage the back office functions of our charity and leads on our fundraising work. They also leads our great team of volunteer admin support and receptionists
Debt Advice Supervisor
Sue is our longest serving member of staff! She leads on our Debt advice work, ensuring we provide important advice, information and support to people in debt – taking on a small caseload of complex cases.
Sue also leads our new Council Tax arrears project, working closely with the borough council to support people in debt.
Claire works on our six month project funded by Berkshire Community Foundation 16 hours per week to develop and build our charity services database, ensuring we have the most up to date details of services so that we can signpost our clients.
Advice Session Supervisor
Anna is one of our Advice Session Supervisors. Anna supports our team in delivering day-to-day advice and information services at one of our offices.
Prior to joining Citizens Advice Wokingham, Anna worked at Citizens Advice Reading as an Adviser.
Advice Session Supervisor
Mike is one of our Advice Session Supervisors. Mike’s previous role with us was to support clients via telephone and webchat with Universal Credit queries.
Trainee Advice Session Supervisor
Prasanna is one of our Advice Session Supervisors. Prasanna supports our team in delivering day-to-day advice and information services at one of our offices.
Prior to taking on this role, Prasanna was a longstanding volunteer with us – providing advice and information directly to clients.
Home Visitor and
Universal Support Telephone Adviser
Meg has two roles with us, Home Visitor two-days per week funded by The National Lottery Community Fund and part-time telephone adviser helping people to claim Universal Credit.
Ann works on our Home Visitor project two-days per week, funded by Wokingham United Charities.