Citizens Advice Wokingham

Meet our Staff

Jake Morrison

Chief Executive


About Jake:
Jake is responsible for overall organisational management and works closely with our Board of Trustees to lead the charity and follow their set strategy in delivering important work across our communities.

He has worked for a number of other Local Citizens Advice charities across England and he has a background in local Government and the charity sector, working in the fields of mental health, equality and tackling social isolation.

Click here to read blog posts by Jake

Claire Oughton

Advice & Operations Manager


About Claire:
Claire is responsible for leading our fantastic team of volunteers and handful of staff delivering our advice and information services across the borough.

Previously, Claire was our lead Supervisor managing the Woodley office of Citizens Advice Wokingham

Nicky Phull

Training Manager


About Nicky:
Nicky manages our training functions, bringing in new volunteers and helping them grown and learn to become assessors and advisers. Nicky also leads on our monthly development days, helping to support all of our team.

If you are interested in joining our team as a volunteer please drop me an email so we can arrange a visit.

Sara-Louise Ackrill

Interim Admin Manager


About Sara:
Sara is supporting us for a couple of months with ensuring the smooth running of our admin functions of managing a charity! Sara has a background in office management, counselling and mental health support. She used to manage a large caseload of clients as long-term disability advisor for a charity in Gloucestershire.


Debt Advice Manager


Claire Mitchell

Admin Assistant


About Claire:
Claire provides administrative support to our team. She holds a Graduate Diploma In Law  and previous voluntary roles include providing learning support to sixth form pupils at Brookfields Special Educational School and advisory work on helplines for the Independent Panel of Special Needs (IPSEA) and the British Dyslexia Association. Claire is an active member of our Campaigns and Research team. 

Mike Bushnell

Advice Session Supervisor


About Mike:
Mike is one of our Advice Session Supervisors. Mike’s previous role with us was to support clients via telephone and webchat with Universal Credit queries.

Click here to read a post by Mike: Two days in the life of a Universal Credit adviser

Prasanna Taduri

Advice Session Supervisor


About Prasanna:
Prasanna is one of our Advice Session Supervisors. Prasanna supports our team in delivering day-to-day advice and information services at one of our offices.

Prior to taking on this role, Prasanna was a longstanding volunteer with us – providing advice and information directly to clients.

Meg Martin

Home Visitor and
Universal Support Telephone Adviser


About Meg:
Meg has two roles with us, Home Visitor two-days per week funded by The National Lottery Community Fund and part-time telephone adviser helping people to claim Universal Credit.

Ann Dally

Home Visitor


About Ann: 
Ann works on our Home Visitor project two-days per week, funded by Wokingham United Charities.

Natalie Cernuschi

Trainee Debt Adviser


About Natalie:
Natalie is currently training as a Debt Advisor in response to the increase in demand for debt advice resulting from the pandemic.

Natalie has a Law Degree and recently completed the Legal Practice Course with Masters. She has experience in managing large caseloads and providing a high quality of service to clients having previously worked as a Paralegal and volunteering on various Pro Bono projects. 

Natalie is looking forward to helping those most in need at this challenging time by providing information, support and important advice.

Ralph Hopkins

Trainee Debt Adviser


About Ralph:
Ralph joined the team as a Trainee Debt Advisor, his role is funded by MaPS for the next year. His work focuses on aiding clients in finding debt solutions by providing support, information, and advice.