Accessing our advice, information and support services
Please reach out to us if you need our advice, information, support and/or access to grant support. We will get back to you as soon as we possibly can. You can do so by calling (there may be a slightly longer wait, and our busiest time is around 12pm-2pm each day so please try and call outside of those hours) or drop into our Wokingham office, Monday, Wednesday or Friday or Woodley Office Tuesday and Thursday 9.30am – 2pm
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Our Adviceline telephone service is available 9.30am to 4pm Monday to Friday. It’s usually busiest at the beginning of the day, lunchtime (12-2pm roughly) and towards the end of the day. We are closed public bank holidays. Do leave a voice message when prompted, leaving your postcode, contact details and an email address, if possible.