Accessing our advice, information and support

We are experiencing really high call volumes and referrals at the moment and we are working hard to support anyone who contacts us.

Please do reach out to us if you need our advice, information, support and/or access to grant support. We will get back to you as soon as we possibly can. You can do so by calling (there may be a slightly longer wait, and our busiest time is around 12pm-2pm each day so please try and call outside of those hours) or referring yourself via the One Front Door page.

Over the telephone

We’re on 0808 278 7958

Calls to our Adviceline/One Front Door are free from mobiles and landlines. You can see more about our call charges here.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our Adviceline/One Front Door is available 9am to 5pm Monday to Friday. It’s usually busiest at the beginning of the day, lunchtime (12-2pm roughly) and towards the end of the day. We are sometimes open on public bank holidays with reduced opening times (usually 10am-2pm).

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Contacting us online

We need brief personal details to keep track of your enquiry. These will be held in accordance with the Data Protection Act and the General Data Protection Regulation (GDPR). For more details click here. If you do not wish to identify yourself please put anonymous in the name box. We hope to get back to you within two working days.

You can click here to fill in the form or use the box below.

Out on the road, in your community

Our Mobile Advice Unit (MAU) is a van that is a fully accessible mobile office – specially converted for us, allowing our team to meet people across across the Borough 

We are working regularly with charities providing hardship support, help with issues around gender violence and abuse and much more. So our team will often be out in the borough with other organisations too. We will soon include an up-to-date schedule on this page of where you can expect to see us in the following weeks.

If you would like us to attend a location in your area please email admin@citizensadvicewokingham.org.uk

We would like to say thank you to the following organisations that helped us get our Mobile Advice Unit setup and out on the road. Without them this project just would not have been possible. As a small charity heavily dependent on our brilliant volunteers, money is tight. So we are really grateful to the following organisations for making this happen through providing funds, professional advice and/or discounts!

Access to essential grants

Please see the poster below about our work with Wokingham United Charities. You can access this support through our One Front Door – we will be looking to ask and support you with income and debt issues if they are applicable.

Our service access guide during the pandemic

Face to Face in Wokingham

This service is currently only available for pre-arranged appointments

Please call our team via adviceline – 0808 278 7958 and ask for a face-to-face appointment at Wokingham.

We are based at:
Waterford House
Erftstadt Court
Wokingham
RG40 2YF

Face to Face in Woodley

This service is currently only available for pre-arranged appointments

Please call our team via adviceline – 0808 278 7958 and ask for a face-to-face appointment at Woodley.

Our office is located next to Woodley library and opposite lidl – based at:
Headley Road
Woodley
Reading
RG5 4JA

Projects

Advice at Home

Do you need advice but can’t get out to see someone? If you’d struggle to get to one of our centres because of a health condition or caring responsibility, we can come to you. Thanks to Wokingham United Charities, we can give advice on topics such as benefits, debt, housing, employment, relationships, consumer, immigration, health and care, all in the comfort of your own home or community locations for the time being. We cover all areas of Wokingham Borough.

If you’d struggle to come into our centres, call our adviceline on 0808 278 7958. Our advisers will take the details of your issue and try to help you over the phone. If you need to receive advice in person, the adviser will send your details to our Home Visiting Team – Advice at Home. Our Home Visitor caseworker will call you back to arrange a convenient appointment. If you’d like to find out more, you can contact our team at adviceathome@citizensadvicewokingham.org.uk

Helping people with complex casework where there are additional vulnerabilities, such as difficulty leaving the house or travelling to another location

Supporting adults with learning disabilities

Working in partnership with CLASP, a self-advocacy group for adults with learning disabilities in Wokingham Borough, we run two support services available two days a week.

  1. Advice, information and support on issues such as welfare benefits, debt, housing, employment law and more
  2. Financial capability and basic money management courses and support through group and/or one-to-one sessions

To access this support please call our adviceline on 0808 278 7958 or contact CLASP via their website (link) to attend one of their sessions.

Online Advice and Information