Accessing advice and information

Over the telephone

We’re on 0808 278 7958

Calls to our Adviceline are free from mobiles and landlines. You can see more about our call charges here.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our Adviceline is available 9am to 5pm Monday to Friday and Saturday 9am-1pm. It’s usually busiest at the beginning of the day, lunchtime (12-1.30pm roughly) and towards the end of the day. We are sometimes open on public bank holidays with reduced opening times (usually 10am-2pm).

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday: Closed

Contacting us online

We need brief personal details to keep track of your enquiry. These will be held in accordance with the Data Protection Act and the General Data Protection Regulation (GDPR). For more details click here. If you do not wish to identify yourself please put anonymous in the name box. We hope to get back to you within two working days.

Out on the road, in your community

Our Mobile Advice Unit (MAU) is a van that is a fully accessible mobile office – specially converted for us, allowing our team to meet people across across the Borough 

We are working regularly with charities providing hardship support, help with issues around gender violence and abuse and much more. So our team will often be out in the borough with other organisations too. We will soon include an up-to-date schedule on this page of where you can expect to see us in the following weeks.

If you would like us to attend a location in your area please email admin@citizensadvicewokingham.org.uk

 

We would like to say thank you to the following organisations that helped us get our Mobile Advice Unit setup and out on the road. Without them this project just would not have been possible. As a small charity heavily dependent on our brilliant volunteers, money is tight. So we are really grateful to the following organisations for making this happen through providing funds, professional advice and/or discounts!

Our service access guide during the pandemic

Face to Face in Wokingham

This service is closed until December

We are based at:
Waterford House
Erftstadt Court
Wokingham
RG40 2YF

Face to Face in Woodley

This service is only available for pre-arranged appointments

Please call our team via adviceline – 0808 278 7958 and ask for a face-to-face appointment at Woodley.

Our office is located next to Woodley library and opposite lidl – based at:
Headley Road
Woodley
Reading
RG5 4JA

Projects

Advice at Home

Do you need advice but can’t get out to see someone? If you’d struggle to get to one of our centres because of a health condition or caring responsibility, we can come to you. Thanks to Wokingham United Charities, we can give advice on topics such as benefits, debt, housing, employment, relationships, consumer, immigration, health and care, all in the comfort of your own home or community locations for the time being. We cover all areas of Wokingham Borough.

If you’d struggle to come into our centres, call our adviceline on 0808 278 7958. Our advisers will take the details of your issue and try to help you over the phone. If you need to receive advice in person, the adviser will send your details to our Home Visiting Team – Advice at Home. Your local Home Visitor will call you back to arrange a convenient appointment. If you’d like to find out more, you can contact our team at adviceathome@citizensadvicewokingham.org.uk

Whilst COVID-19 restrictions remain in place, our project worker will be operating from locations in our community.
 

Helping people with complex casework where there are additional vulnerabilities, such as difficulty living the house or travelling to another location

Online Advice and Information