Our free advice services are really busy right now – in July we had 59% more calls than July 2021.
Our small team of staff and volunteers are doing the best that we can to get to each and everyone that contacts us.
Please still contact us with your issue, but we just ask that you bear with us whilst it will take a bit longer than usual to get back to you.
If you are looking for the Household Support Fund application form – please click here.
Accessing our advice, information and support services
We are experiencing high call volumes and referrals at the moment and we are working to support everyone who contacts us.
Please do reach out to us if you need our advice, information, support and/or access to grant support. We will get back to you as soon as we possibly can. You can do so by calling (there may be a slightly longer wait, and our busiest time is around 12pm-2pm each day so please try and call outside of those hours) or referring yourself via this page.
Over the telephone (most popular)
Call 0808 278 7958
Calls to our Adviceline/One Front Door are free from mobiles and landlines. You can see more about our call charges here.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Our Adviceline/One Front Door is available 9am to 5pm Monday to Friday. It’s usually busiest at the beginning of the day, lunchtime (12-2pm roughly) and towards the end of the day. We are sometimes open on public bank holidays with reduced opening times (usually 10am-2pm).
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Enquire through our online form
We need brief personal details to keep track of your enquiry. These will be held in accordance with the Data Protection Act and the General Data Protection Regulation (GDPR). For more details click here. If you do not wish to identify yourself please put anonymous in the name box. We hope to get back to you within two working days.
You can click here to fill in the form or use the box below.
Mobile Advice Unit - out on the road
Our Mobile Advice Unit (MAU) is a van that is a fully accessible mobile office – specially converted for us, enabling our team to meet people out across the Borough.
We are working regularly with charities providing hardship support, issues around gender violence and abuse and much more. This means our team will often be out in the Borough with other organisations too. You can see our schedule of events below.
If you would like us to attend a location in your area please email admin@cawokingham.org.uk
We would like to say thank you to the following organisations that helped us get our Mobile Advice Unit setup and out on the road. Without them this project just would not have been possible. As a small charity heavily dependent on our brilliant volunteers, money is tight. So we are really grateful to the following organisations for making this happen through providing funds, professional advice and/or discounts!
Access to essential support and grants
Our offices - Wokingham Town
This service is only available for pre-arranged appointments. There is a freephone available on the first floor in the building to use.
Please call our team via adviceline/One Front Door on 0808 278 7958 and ask for a face-to-face appointment at our Wokingham office if you need this.
We are based at:
Waterford House – Charity & Community Hub
Erftstadt Court
Wokingham
RG40 2YF
Our offices - Woodley Town
This service is only available for pre-arranged appointments. There is a freephone available on the first floor in the building to use.
Please call our team via adviceline/One Front Door on 0808 278 7958 and ask for a face-to-face appointment at our Wokingham office if you need this.
We are based at:
Headley Road
Woodley
Reading
RG5 4JA
Projects
Advice at Home - home visitor
Do you need advice but cannot get out to see someone? If you would struggle to get to one of our offices because of a health condition or caring responsibilities, then we could come to you. Thanks to Wokingham United Charities funding, we can give advice, information and support on topics including welfare benefits, debt, housing, employment, relationships, consumer, immigration, health and care – all in the comfort of your own home or a community location. We cover all areas of Wokingham Borough.
You can call our adviceline 08082787958 and our advisers will take details of your issue and try to help you over the phone. If you then need advice in person they will refer you to our home visitor.
If you’d like to find out more, you can contact our team at adviceathome@citizensadvicewokingham.org.uk
Supporting adults with learning disabilities
Working in partnership with CLASP a self-advocacy group for adults with learning disabilities in Wokingham Borough, we run two support services available across two days a week:
- Advice, Information and Support on issues such as welfare benefits, debt, housing, employment law and more – including completing benefit applications
- Financial capability and basic money management training and support, through group and/or one-to-one sessions
To access this support please call our adviceline on 0808 278 7958 or contact CLASP (via their website – link here) to attend one of their sessions.
Online advice and information
