Over the telephone
We’re on 0808 278 7958
Calls to our Adviceline are free from mobiles and landlines. You can see more about our call charges here.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Our Adviceline is available 9am to 5pm Monday to Friday and Saturday 9am-1pm. It’s usually busiest at the beginning of the day, lunchtime (12-1.30pm roughly) and towards the end of the day. We are sometimes open on public bank holidays with reduced opening times (usually 10am-2pm).
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 1pm