Getting Advice

Our core services

Telephone Advice

We’re on 0808 278 7958

Calls to our Adviceline are free from mobiles and landlines. You can see more about our call charges.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our Adviceline is available 9am to 5pm, Monday to Friday and Saturday 9am-1pm. It’s usually busiest at the beginning and end of the day. We are sometimes open on public bank holidays with reduced times.

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday: Closed

Email Advice

We offer an assessment service by email. This means that we will review your problem and we will then send you an email directing you to the most relevant information online. If this is insufficient to resolve your problem we will then invite you to phone us to arrange the next step. We aim to reply within 5 working days.

Click here for email advice.

Our service access guide during the pandemic

Face to Face in Wokingham
This service is closed for drop-in, please call adviceline

We are providing pre-arranged appointment services at our Wokingham Office.

We are based at Waterford House,
Erftstadt Court
RG40 2YF

Details of time will be provided by your adviser.

Face to Face in Woodley
This service is closed for drop-in, please call adviceline

Our Woodley office will remain closed for the rest of 2020. 

Please call our adviceline to access our services.


Advice at Home

Do you need advice but can’t get out to see someone? If you’d struggle to get to one of our centres because of a health condition or caring responsibility, we can come to you. Thanks to the National Lottery Community Fund and Wokingham United Charities, we can give advice on topics such as benefits, debt, housing, employment, relationships, consumer, immigration, health and care, all in the comfort of your own home or community locations for the time being. We cover all areas of Wokingham Borough.

If you’d struggle to come into our centres, call our adviceline on 0808 278 7958. Our advisers will take the details of your issue and try to help you over the phone. If you need to receive advice in person, the adviser will send your details to our Home Visiting Team – Advice at Home. Your local Home Visitor will call you back to arrange a convenient appointment. If you’d like to find out more, you can contact our team at

Whilst COVID-19 restrictions remain in place, our project workers will be operating from locations in our community.

This project has two angles:
– Supporting ‘shielded’ individuals with moving forward from the coronavirus lockdown

– Helping people with complex casework where there are additional vulnerabilities, such as difficulty living the house or travelling to another location

Online Advice