Accessing our advice, information and support services

Please reach out to us if you need our advice, information, support and/or access to grant support. We will get back to you as soon as we possibly can. You can do so by calling (there may be a slightly longer wait, and our busiest time is around 12pm-2pm each day so please try and call outside of those hours) or drop into our Wokingham office, Monday, Wednesday or Friday.

Over the telephone

Call 0808 278 7958

Calls to our Adviceline/One Front Door are free from mobiles and landlines. You can see more about our call charges here.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our Adviceline/One Front Door telephone service is available 9.30am to 4pm Monday to Friday. It’s usually busiest at the beginning of the day, lunchtime (12-2pm roughly) and towards the end of the day. We are closed public bank holidays .

Mobile Advice Unit - out on the road

Our Mobile Advice Unit (MAU) is a van that is a fully accessible mobile office – specially converted for us, enabling our team to meet people out across the Borough.

We are working regularly with charities providing hardship support, issues around gender violence and abuse and much more. This means our team will often be out in the Borough with other organisations too. You can see our schedule of events below.

If you would like us to attend a location in your area please email

We would like to say thank you to the following organisations that helped us get our Mobile Advice Unit setup and out on the road. Without them this project just would not have been possible. As a small charity heavily dependent on our brilliant volunteers, money is tight. So we are really grateful to the following organisations for making this happen through providing funds, professional advice and/or discounts!

Access to essential support and grants

List of essential support services and grants

Our offices - Wokingham Town

This service is available via drop Monday, Wednesday and Friday (9.30am-4pm).

There is also a freephone available on the first floor in the building to use.

Please call our team via adviceline/One Front Door on 0808 278 7958 and ask for a face-to-face appointment at our Wokingham office if you need this.

We are based at:
Waterford House – Charity & Community Hub
Erftstadt Court
RG40 2YF

Our offices - Woodley Town

This service is only available for dropping in paperwork on Tuesdays and Thursdays (when requested). 

Please call our team via adviceline/One Front Door on 0808 278 7958 and ask for a face-to-face appointment at our Wokingham office if you need this.

We are based at:
Headley Road


'Living with EUPD'

We are working with Berkshire Healthcare NHS Foundation Trust, who have funded a casework project for us to support people living with Emotionally Unstable Personality Disorder (it used to be referred to as Borderline Personality Disorder), a mental health condition. We provide support on issues around welfare benefits, debt, housing, employment, relationships and more.

If you’d like to find out more, you can contact our team at

Online advice and information