Accessing our advice, information and support services

Please reach out to us if you need our advice, information, support and/or access to grant support. We will get back to you as soon as we possibly can. You can do so by calling or drop into our Wokingham Office:

Monday or Wednesday between 10am – 12pm and Friday at 10am -3pm.

You can also attend our Woodley Office:

Tuesday at 10am – 4pm.

Over the telephone

Call 0808 278 7958

Calls to our Adviceline are free from mobiles and landlines. You can see more about our call charges here.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 278 7958. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our Adviceline telephone service is available 10am – 3pm Monday, Tuesday, Wednesday and Friday.

We are closed on public bank holidays. Do leave a voice message when prompted, leaving your postcode, contact details and an email address, if possible. 

Access to essential support and grants

List of essential support services and grants

Our offices - Wokingham Town

This service is available via drop in:

Monday and Wednesday 10am – 12pm

Friday 10am – 3pm

We are based at:
Waterford House – Charity & Community Hub
Erftstadt Court
Wokingham
RG40 2YF

Our offices - Woodley Town

Our offices is open Tuesdays  10.00am – 4pm. 

We are based at:
Headley Road
Woodley
Reading
RG5 4JA

Our Mobile Advice Unit

Due to funding changes we will be reducing our MAU service

We are only attending requested community events across the Wokingham Borough where we are able to do so.

If you would like us to attend your event please email community@citizensadvicewokingham.org.uk

Online advice and information

We are changing our service from October 1st.
New drop-in Opening Times 
Wokingham Woodley 
Mondays and Wednesdays - Drop ins 10am - 12pm

Friday’s - Drop ins 10am - 3pm

Tuesdays - Drop-ins 10am-4pm 

New Advice Line Operating times 

Mondays  Tuesdays Wednesdays and Fridays - Phone lines 10am - 3pm

Thursdays are closed to the public

Please read our home page for further information

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