About us

Citizens Advice Wokingham offers free, confidential, impartial and independent advice and information to anyone living or working in Wokingham borough. We are a local charity, based in Waterford House in central Wokingham.

At Waterford House, Wokingham town centre, we offer face-to-face, telephone and email assessments and appointments. We also offer face-to-face drop-in assessments and advice appointments at our Headley Road office in central Woodley.

Aims and Principles

We are part of the National Citizens Advice network, which values diversity, promotes equality and challenges discrimination. Our service puts clients at the heart of all we do. We aim to:

• Provide the advice people need for the problems they face
• Improve the policies and practices that affect people’s lives

Our Mission

We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We have been the leading provider of advice and advocacy services in Wokingham since 1977.

Citizens Advice

We help people find a way forward
We can all face problems that seem complicated or intimidating. At Citizens Advice Wokingham, we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We give advice to millions of people
We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, Citizens Advice Wokingham helped over 2000 people face-to-face, via telephone or email.

We speak up for our clients
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

We make a difference