The local charity for people who live or work in Wokingham



We aim to provide the advice people need for the problems they face and to improve the policies and practices that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Our Wokingham office is open for drop in Assessment Service and Appointments

Monday to Thursday: 9.00am – 3.00pm
Friday: 9.00am – 1.00pm
You can also contact us by telephone or email.

Our Woodley Office is open for drop in Assessment Service and Appointments

Monday: 9.30am – 3.30pm
Wednesday: 9.30am – 3.30pm

Your local Citizens Advice needs your support

Our overall funding from Wokingham Borough Council has not been increased for a number of years. This means we expect to run at a deficit unless we can find other sources of funding. If this continues, we will have to reduce the services we offer to the public.


Our track record

Some recent case Studies


A mother of a disabled child faced eviction after she’d fallen behind with the rent. When she came to us for help we discovered she was struggling with her housing payments because she was focusing on clearing her credit card debt.
We calculated that while she was working she was entitled to housing benefit and so we worked on a plan with her and her landlord that meant she kept her home while she cleared her debt. We’ll keep in touch to make sure she’s on track to becoming debt free.

Disability Benefits

The client suffers from chronic fatigue and lives on her own. She cannot work and her only income is from benefits. She came to us for help with applying for Personal Independence Payment (PIP). We thought that she could qualify for the Daily Living and Mobility components. We helped to fill out the form and collate the evidence she required.
Following a DWP assessment, she was told that she did not qualify for anything. With our help she sent a Mandatory Reconsideration to the DWP asking them to look at the decision again. They refused to change their decision.
We drafted a detailed Appeal Tribunal submission for her with supporting evidence and prepared her for what would happen at the hearing. We then helped her to prepare for a hearing in person where she had a greater chance of success. The Tribunal found in her favour resulting her receiving an extra £77 per week.

Consumer issue

The elderly client has severe mental ill health which led to a 9 month stay in hospital and continuing daily support. Responding to advertising she invited a national double-glazing company to visit her home to quote for a new conservatory. The salesperson talked her into signing a contract for over £20,000 on finance at 17% APR.
After talking to her family she decided to cancel. She was told there was a non-negotiable cancellation fee of almost £7,000. She came to us in great distress about this. We intervened on her behalf making the company aware of her situation and reminded them of the Glass and Glazing Federation code on dealing with vulnerable customers. The company then agreed to cancel the contract with no charges.

Our Client’s say


  • Very good
  • The adviser was very professional
  • Didn’t feel rushed at all
  • What a lovely lady to talk to!
  • Very professional, helpful and courteous, thank you
  • Please thank the adviser; I’m really grateful to her for her kindness and support.

100% of clients said that they would use us again and 99% said they would recommend our service to others.

Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.