Our track record
Some recent case Studies
A mother of a disabled child faced eviction after she’d fallen behind with the rent. When she came to us for help we discovered she was struggling with her housing payments because she was focusing on clearing her credit card debt.
We calculated that while she was working she was entitled to housing benefit and so we worked on a plan with her and her landlord that meant she kept her home while she cleared her debt. We’ll keep in touch to make sure she’s on track to becoming debt free.
The client suffers from chronic fatigue and lives on her own. She cannot work and her only income is from benefits. She came to us for help with applying for Personal Independence Payment (PIP). We thought that she could qualify for the Daily Living and Mobility components. We helped to fill out the form and collate the evidence she required.
Following a DWP assessment, she was told that she did not qualify for anything. With our help she sent a Mandatory Reconsideration to the DWP asking them to look at the decision again. They refused to change their decision.
We drafted a detailed Appeal Tribunal submission for her with supporting evidence and prepared her for what would happen at the hearing. We then helped her to prepare for a hearing in person where she had a greater chance of success. The Tribunal found in her favour resulting her receiving an extra £77 per week.
The elderly client has severe mental ill health which led to a 9 month stay in hospital and continuing daily support. Responding to advertising she invited a national double-glazing company to visit her home to quote for a new conservatory. The salesperson talked her into signing a contract for over £20,000 on finance at 17% APR.
After talking to her family she decided to cancel. She was told there was a non-negotiable cancellation fee of almost £7,000. She came to us in great distress about this. We intervened on her behalf making the company aware of her situation and reminded them of the Glass and Glazing Federation code on dealing with vulnerable customers. The company then agreed to cancel the contract with no charges.
Our Client’s say
- Very good
- The adviser was very professional
- Didn’t feel rushed at all
- What a lovely lady to talk to!
- Very professional, helpful and courteous, thank you
- Please thank the adviser; I’m really grateful to her for her kindness and support.
100% of clients said that they would use us again and 99% said they would recommend our service to others.