New enquiries

We offer an assessment service by telephone. This is provided via Citizens Advice Adviceline of which we are a member.

The assessment interview will take about 10 minutes and we will agree with you the next step. This could be providing information straight away or agreeing that you need further help. In this case we will book a mutually convenient time for you to come in and advise what paperwork you need to bring with you.

The telephone number is 0300 330 1189

If you are calling from a mobile you will be asked to input the number for a landline (this is so they system can work out where you are). When prompted, simply enter our admin number – 01189787258 – and the system will recognise that you are from Wokingham.

Monday: 9.00am – 3.00pm
Tuesday: 9.00am – 3.00pm
Wednesday: 9.00am – 3.00pm
Thursday: 9.00am – 3.00pm
Friday: 9.00am – 1.00pm

Existing enquiries or appointments

If we are already helping you with a problem or you need to contact us about an existing appointment then please contact us on our Admin line: 0118 978 7258. This number is available from Monday to Thursday 9.00am – 3.00pm and Friday 9.00am – 1.00pm.

Alternatively, you can email us on our Admin email address: