Data Protection statement

Your Personal Data

Data Protection Act and the General Data Protection Regulation.

Citizens Advice Wokingham will be the Controller of the personal data you provide to us. We only collect basic personal data from you that allows us to help you with, and to progress, your issues. This data includes your name, address, email, etc.

We need to know your basic personal data in order to provide you with the advice, information and support that you request from us. We will not collect any personal data from you we do not need in order to provide our service to you.

All the personal data we process is only accessible by our staff in the UK. For the purposes of IT hosting and maintenance any information held electronically on the Citizens Advice national Casebook system is located on servers in Ireland. The Data Centers are certified to ISO 27001, as recommended by the Information Commissioner’s Office. No third parties have access to your personal data unless the law allows them to do so.

We, and national Citizens Advice, have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

We keep your locally held personal data (name, address, contact details, etc.) for a minimum of 6 years after which time it will be deleted/destroyed.  Electronic data held on the Citizens Advice servers is subject to the Citizens Advice policy on data retention in force at the time. We do not use any of your information for marketing purposes.

If at any point you believe the information we have on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our CEO ( who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).


Information assurance

Read about your data protection and how we treat your personal information.


Data protection

Citizens Advice Wokingham complies with the Data Protection Act 1998 (the “Act”) and the General Data Protection Regulation. For the purposes of the Act, Citizens Advice Wokingham is the Data Controller.

The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.


Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Wokingham makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Wokingham cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.