One Front Door – coronavirus community response

One Front Door - coronavirus community response

Do you need help and support? We are here to support you to get the help you require.

We want to ensure that no-one feels left behind – already we have provided support to local residents and worked with other charities to help people with food, prescription collection, linking up with some friendship support and advice on issues such as redundancy, debt, statutory sick pay or other benefits.

We are operating One Front Door to link you with the right level of support – working with Wokingham Borough Council and organisations such as local foodbanks, The Cowshed, Wokingham United Charities, Berkshire Women’s Aid, Wokingham Volunteer Centre, First Days, Involve, Link Visiting Scheme, Age UK Berkshire and many more – including mental health and wellbeing support. We have a long list of charities and community groups operating across the area.

We have setup this page on our website so that you can explain your issue via a form if that suits you best. We may need to give you a call back just to check some things out – the form is available 24/7. If you are referring someone else you MUST Have their explicit permission.

Wokingham Borough Council is working with local charities to provide a community response for those who don’t have support and need advice or practical help. This is not an alternative to the NHS or social services

Frequently Asked Questions

How are our services accessible for hard of hearing people?

For clients who are deaf or hard of hearing they are able to us the Text Relay service of Next Generation Text Relay service, we have developed a specific number for this use 03444 111 445 which has longer pauses between messages to allow use on the service. The Text Relay number routes calls the same way as the national number does, so it will route to local offices based on their area number or the area number they provide when calling from a mobile. So, if the client’s area number is within Wokingham, then the call should be routed through to them. A Wokingham number that can be entered is 01189787258

I need help with food

For help with food there are a number of options:

One of our volunteers has spent time collating information on a live-document on supermarket and other food arrangements available locally – you can find this here https://docs.google.com/document/d/17ApdCnFLLjg722yzrswuOvtpaa2wes1DskMod_5oeXU/edit?usp=sharing (please do check to confirm details as this cannot be kept up to date on a daily basis)
Wokingham Borough Council have a live list of meal delivery services https://directory.wokingham.gov.uk/kb5/wokingham/directory/results.action?qt=&term=&adultschannel=2_23&sr=0&nh=10
Wokingham Foodbank is available for people needing food due to financial problems, you can access this via our phone line 0808 278 7958 or email form below

What can we help people with?

We continue to support people with our core enquiry areas including advice on welfare benefits, debt, housing, employment law and relationship and families (along with many other issues).

We are also acting as ‘one front door’ to assess and understand circumstances, to find the most appropriate route of support. This includes working with partners such as Wokingham Borough Council and charities across the borough – areas of support have included:

Support with collecting prescriptions for people who are shielding or are unable to leave the house
Support with food deliveries or Wokingham Foodbank
Telephone buddy support from Link Visiting Scheme
Much more!

Local pharmacy details

One of our volunteers has produced a document on pharmacy opening times and delivery status (please do check with your local pharmacy to confirm details as this cannot be kept up to date on a daily basis) https://docs.google.com/document/d/15OMhRP8JRFM2-AJhcuunxhtbk7Y9mBvJGhbwQAF-8-Y/edit

Useful links

Useful links –

NHS guidance on coronavirus – visit https://www.nhs.uk/conditions/coronavirus-covid-19/ or call 111 if you have an urgent medical problem.

Wokingham Borough Council – https://www.wokingham.gov.uk/health/public-health-campaigns/coronavirus/

Mind (mental health) – https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Friendship alliance for older people – https://www.linkvisiting.org/friendship-alliance

https://www.nhs.uk/oneyou/every-mind-matters/ – Addresses mental health issues.

https://www.nhs.uk/oneyou/for-your-body/ – This one addresses keeping healthy during the lockdown.

I have concerns around coronavirus

For health questions around Coronavirus (COVID-19) please consult NHS 111, visit the NHS website via https://www.nhs.uk/conditions/coronavirus-covid-19/ or call 999 for emergencies

The NHS have also produced 10 tips to help if you are worried about coronavirus https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips/

I would like to be kept up to date with local information

Wokingham Borough Council are sending out a weekly newsletter with some useful information – you can sign up here: https://public.govdelivery.com/accounts/UKWOKBC/subscriber/new?qsp=CODE_RED

You can also follow Wokingham Borough Council on Facebook (click here) or Twitter (click here).

Citizens Advice Wokingham is also on Facebook (click here) and Twitter (click here).

If you need help - you can fill in our form below for help and support or call 0808 278 7958

We're open Monday to Friday 9am-5pm and Saturday 9am-1pm, you can also leave a voicemail out of hours and one of our team will get back to you as soon as possible.

Wokingham Borough includes areas such as Arborfield, Barkham, Charvil, Earley, Finchampstead, Hurst, Sonning, Remenham, Ruscombe, Shinfield, Twyford, Wagrave, Three Mile Cross, Winnersh, Spencers Wood and Woodley.