The local charity for people who live or work in Wokingham




Volunteer roles


We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.


At Citizens Advice Wokingham we have over 70 trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices. We helped over 2800 people in Wokingham, face to face, over the phone, or by email in 2017-18.


There are so many ways to get involved, from admin, fundraising, and trusteeship, to helping our clients find the information and advice they need. Our volunteers give confidential advice online, over the phone, and in person, to help our clients resolve their problems. Our local volunteers help us provide advice and information services in our Wokingham and Woodley offices, as well as Reading County Court.



What will you get out of it?

By volunteering with Citizens Advice Wokingham you’ll:

  • make a real difference to people’s lives and have a positive impact on your community
  • learn about a range of issues that affect our clients including benefits and debt
  • build on valuable skills such as communication and problem solving
  • meet new people from a range of backgrounds


Email to look at opportunities to volunteer with us at Citizens Advice and help us make a difference.


Volunteer stories: Meet some of our volunteers to find out more about our roles and what it’s like to be a volunteer.


Citizens Advice volunteers come from a range of backgrounds, and volunteer with us for a variety of reasons. Our volunteer roles are varied, challenging and rewarding and our volunteers really enjoy being able to make a valuable contribution and a positive impact on people’s lives.


We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, LGBT+ and non-binary volunteers, to join our service. Meet some of our disabled volunteers.



Our roles

As a volunteer at Citizens Advice Wokingham you don’t need any specific qualifications or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require you to have a basic IT skills, be a good listener, or have good written skills. We can provide you with more information about this.


As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision throughout your time volunteering with us, and opportunities for development.


Giving information, advice and client support

Many of our volunteers help our clients online, over the phone and face to face, to explore the issues that they need help with and find the information they need to solve their problems. Some roles involve supporting clients to find this information themselves and to take action. for example, to use a computer to manage their money, pay their council tax bill or find a rented property. Other roles may involve helping clients with one specific issue, such as completing a benefits form, or switching energy provider, and many of our volunteers help clients with a range of issues, supporting them to weigh up their options and to take action. Some examples of what you could do:

  1. helping a client with debts work out a reasonable amount to pay back, and making a phone call to an organisation they owe money to.
  2. exploring what benefits a client is entitled to and helping them to complete a benefit application form.
  3. helping a client who has problems with their landlord to understand their housing rights.

No prior experience is necessary in these areas as you’ll receive full training.

Some roles will involve helping clients over the phone, some will involve helping clients online, or face to face.

For roles that give full advice, if you’re a law student, you can get up to six months off your solicitor training contract.


  • To find out more about the role of an Assessor click here.


  • To find out more about the role of an Adviser click here.


Admin and customer service

Our admin and customer service volunteers contribute to the day to day running of our services making sure that everything runs smoothly. These roles may involve welcoming clients face to face, answering the phone, filing, shredding, sorting post, and typing up information.


  • To find out more about the role of our Administrators click here.


  • To find out more about the role of our Receptionists click here.




Each local Citizens Advice is a registered charity reliant on money from local authorities, companies, charitable trusts and individuals. Fundraising volunteers may help with organising events or other activities to raise money, create presentations or newsletters and look for other fundraising opportunities.


  • To find out more about the role of our Fundraisers click here.




Some volunteers help to promote our service, raising the profile in our local communities to help people know how they can use our services, how they can volunteer with us and promoting local and national campaigns. Our volunteers might arrange events or talks, write press releases, use social media and so on.

Please do register your interest if this role is for you.



Researching and Campaigning

Citizens Advice research and campaigns volunteers identify trends in the problems experienced by our clients, to see where policies and practices are negatively affecting our clients. Our volunteers may do research, such as client surveys, to find out more about the issues, and then organise a campaign to bring about change. This might be writing a press release for the local paper, writing to an elected official like a local councillor, holding a public awareness raising event, or using social media. Volunteers may also get involved in campaigns with national Citizens Advice, such as Universal Credit.

Please do register your interest if this role is for you.



Volunteer recruitment and support

Some of our volunteers are involved in recruiting and supporting other volunteers. This might involve creating leaflets and posters to promote volunteering, using social media or going to a volunteering fair. Some of our volunteers help other volunteers with using IT. We aim to be as inclusive as possible so we also have some volunteers who help other volunteers with practical support where needed, such as typing up notes or making telephone calls.

Please do register your interest if this role is for you.



Trustee roles

Our Citizens Advice trustees are volunteers who use their skills, knowledge and experience to help guide and govern their local Citizens Advice. They work with the Chief Executive and other staff to shape strategy and give us direction.

We currently have no vacancies for this role – but please do register your interest if this role is for you.



Interested in volunteering with us? No experience is necessary, we will support you in this role and we offer a warm-hearted friendly office environment. With a rewarding feeling at the end of the day knowing you have contributed to a hard working local charity.

To talk to us about it please:
Fill in the Google Form below which will go to our Volunteering team, or email us direct via
with your phone number and we will call you back as soon as we can.


We would love to hear from you.



Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.