Strapline

The local charity for people who live or work in Wokingham

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ADVICELINE TELEPHONE: 0300 330 1189

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Paid work and volunteer opportunities

Paid staff

ADVICE SERVICE MANAGER
Salary:
£29,250 FTE (37.5 hrs/wk) (pro-rata depending on hours) + 10% pension
Hours: 30 – 35.5 hours per week

The Advice Service Manager’s role is to assist the Chief Officer in the management of Citizens Advice Wokingham by ensuring a comprehensive advice and support network to people of Wokingham Borough within the aims, policies and principles of the Citizens Advice service. This is an interesting and rewarding job for the right person. Essential attributes include:

  • Citizens Advice qualification as an Advice Session Supervisor, or as an adviser and willing to train as a Supervisor.
  • The ability to manage people including the ability to recruit, develop and motivate staff and volunteers
  • Ability to communicate effectively verbally and in writing
  • Ability to ensure best use of IT systems and packages in the provision of advice services
  • Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area
  • Commitment to continuing professional development
Closing date:  22nd May 2018
Interview date: 5th June 2018

Further details and an application pack from the Office Manager, Citizens Advice Wokingham, Waterford House, Wokingham, Berkshire, RG40 2YF. Tel: 0118 978 7258. Email: recruitment@citizensadvicewokingham.org.uk

ADVICE SESSION SUPERVISOR
Salary: £23,460 pro-rata + 10% pension
Hours: 22.5 hours per week

Working closely with the Advice Service Manager, the Advice Session Supervisor is responsible for the day to day supervision of the advice team as they provide advice and information face to face and on the telephone and ensuring that the advice meets quality standards.

We believe that knowledge and attitude are equally important to this role and are looking for someone who wants to make a real difference to people’s lives.

You will have at least two years’ generalist advice experience, excellent communication skills, a flexible approach and enjoy working as part of a lively, busy team.

  • Job share will be considered for this post
  • The ability to manage people including the ability to develop and motivate staff and volunteers.
  • Ability to communicate effectively verbally and in writing.
  • Ability to ensure best use of IT systems and packages in the provision of advice services.
Closing date: 31st May 2018
Interview date: 11th June 2018

Further details and an application pack from the Office Manager, Citizens Advice Wokingham, Waterford House, Wokingham, Berkshire, RG40 2YF. Tel: 0118 978 7258. Email: recruitment@citizensadvicewokingham.org.uk

TRAINING MANAGER
Salary: £23,460 pro-rata + 10% pension
Hours: 7.5 hours per week (1 day)

The Training Manager provides in-office training and support to trainees and qualified advisers.

Working closely with the Advice Service Manager, the Training Manager also identifies the learning and development needs of staff and volunteers and contributes to the learning and development plan.

We believe that knowledge and attitude are equally important to this role and are looking for someone who wants to make a real difference to people’s lives.

You will have at least two years’ generalist advice experience, excellent communication skills, a flexible approach and enjoy working as part of a lively, busy team.

  • 1 day per week. The day to suit the successful candidate.
  • The ability to manage people including the ability to develop and motivate staff and volunteers.
  • Ability to communicate effectively verbally and in writing.
  • Ability to ensure best use of IT systems and packages in the provision of training.
Closing date: 18th June 2018
Interview date: 2nd July 2018

Further details and an application pack from the Office Manager, Citizens Advice Wokingham, Waterford House, Wokingham, Berkshire, RG40 2YF. Tel: 0118 978 7258. Email: recruitment@citizensadvicewokingham.org.uk

We also have the following vacancy becoming available this year. There will be more information when we start advertising nearer the date:

 

Chief Executive – from November 2018

If you are qualified for, and are interested in any of these roles, then let us know by emailing us on recruitment@citizensadvicewokingham.org.uk. We will keep you up to date.

Volunteer roles

Interested in volunteering with us?

We currently have around 76 people volunteering with us.

To see our current volunteer vacancies please visit this page click here, enter your postcode and click on ‘search’. You will see the current volunteer vacancies in your nearest local Citizens Advice offices.

Here is some information on the various volunteer roles within Citizens Advice Wokingham:

Assessors

For more information about becoming an Assessor click here.

Advisors

For more information about becoming an Advisor click here

Receptionists

To find information on career pathways in these volunteer positions please click here.


Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.