The local charity for people who live or work in Wokingham



About us

Citizens Advice Wokingham offers free, confidential, impartial and independent advice and information. We are a local charity, based in Waterford House in central Wokingham. At Waterford House we offer face-to-face, telephone and email assessments and advice by appointment. We also offer face-to-face assessments and advice by appointment at our Headley Road office in central Woodley. We also help clients with rent or mortgage possession hearings at Reading County Court.

Our team of eight staff and eighty five volunteers are committed to giving high quality client centred information and advice and all have a commitment to equality and diversity.

Aims & Principles of Citizens Advice

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The Trustee Board

All local Citizens Advice offices are local independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the managers although the Trustees:

  • hold staff accountable, and are ultimately accountable for the activities of Citizens Advice Wokingham
  • provide leadership to all at Citizens Advice Wokingham
  • develop policy
  • provide strategic management
  • are responsible for compliance with relevant laws and Citizens Advice membership requirements

How we use your experience to help others

Click here to find out how the Citizens Advice service uses information gained from our clients to help others

Annual review

Annual Review 2017-18

Annual accounts

ACCOUNTS – March 2018

Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.