Citizens Advice Wokingham offers free, confidential, impartial and independent advice and information. We are a local charity, based in Waterford House in central Wokingham. At Waterford House we offer face-to-face, telephone and email assessments and advice by appointment. We also offer face-to-face assessments and advice by appointment at our Headley Road office in central Woodley. We also operate an outreach at Swallowfield and help clients with rent or mortgage possession hearings at Reading County Court.
Our team of ten staff and eighty five volunteers are committed to giving high quality client centred information and advice and all have a commitment to equality and diversity.
Aims & Principles of Citizens Advice
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Our service aims:
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The Trustee Board
All local Citizens Advice offices are local independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the managers although the Trustees:
- hold staff accountable, and are ultimately accountable for the activities of Citizens Advice Wokingham
- provide leadership to all at Citizens Advice Wokingham
- develop policy
- provide strategic management
- are responsible for compliance with relevant laws and Citizens Advice membership requirements