We offer an assessment service by email.
This means that we will review your problem and we will then send you an email directing you to the most relevant information online. If this is insufficient to resolve your problem we will then invite you to phone us to arrange the next step. We aim to reply within 5 working days.
If you need urgent help please phone our Adviceline on 0300 330 1189 or drop in for a 10 minute face to face Assessment.
If you want an email assessment then please fill out all the boxes in the email form and submit as per the instructions below.
We need brief personal details to keep track of your enquiry. These will be held in accordance with the Data Protection Act and the General Data Protection Regulation (GDPR). For more details click here. If you do not wish to identify yourself please put anonymous in the name box.
Please note that although we ask for a contact telephone number we will only call you if we need more information from you so that we can advise you more effectively.