Citizens Advice Wokingham

Have your say

We are proud to have supported people across Wokingham since 1977 when our charity began, operating at Wokingham Town Hall with just 11 volunteers.

42 years later we continue to provide high quality advice and information for people in all 17 town and parish council areas of Wokingham Borough, which include:
Arborfield & Newland, Barkham, Charvil, Earley, Finchampstead, Hurst, Remenham, Wargrave, Ruscombe, Shinfield, Sonning, Swallowfield, Twyford, Winnersh, Wokingham, Wokingham Without & Woodley.

We want to hear from you!

Over the last two months over 60 volunteers and our small staff team have been reviewing what Citizens Advice Wokingham is, what our values should be, how we best support our clients (residents) and how we support our team to provide the best services that we can.

We are now looking for your views and opinions, to help influence our work over the next number of years. We are looking to hear from everyone – those who have accessed our services, friends and family who have been supported, partner organisations, local organisations, local authorities and people who have not accessed our services for whatever reason.

Current Chief Executive Jake Morrison pictured with Dennis Eyriey and Jackie Jones.
Dennis was the first Chair of our Management Committee and Jackie, joined with just 11 other advisers to launch what was then called Wokingham Citizens Advice Bureau back in 1977.

In 2018/19 we supported 2,258 people with 6,458 issues. The biggest issues were regarding Benefits & tax credits, Debt, Housing, Employment and Relationships & family.

Top benefit issues:
Personal independence payment, Employment Support Allowance, making an initial claim & Universal Credit.

Top debt issues:
Council tax arrears, Credit/store card debts, Debt Relief Orders & Local Authority rent arrears.

What are we doing about that?
Our volunteer Research & Campaigns teams review trends/issues on a monthly basis to ensure that this is high on our radar.
With council tax arrears as our biggest debt issue, we recently launched a project with Wokingham Borough Council where we hold joint surgeries with council tax staff from the council and our debt advisers.
With benefits we see this issue day-in-day-out and it is often what your team are the most experienced in. With Universal Credit, Citizens Advice won a contract on a national level to provide specific support to people with Universal Credit claims. Locally we have two public access computers in Wokingham and one in Woodley. We opened up our Woodley Office one day extra a week, on a Tuesday, to specifically help people with their applications.

 

Diane – Volunteer Adviser
“I want Citizens Advice Wokingham to be a friendly and confident place for clients, staff and volunteers.”

Cathy – Volunteer Adviser
“I want Citizens Advice Wokingham to be easier to access.”

James – Volunteer Assessor
“I want Citizens Advice Wokingham to be well known to the public.”

Mike – Volunteer Assessor
“I volunteer because I want to help people with their problems”

Meet more of our team:

Let's hear from you!:

We are really interested to hear what you have to say. We will be reaching out to people with street stalls, through the internet and our current clients. Please feel free to answer as honestly as you wish, all views and comments will be considered and will influence our business plan and strategy for the next three years – which ultimately, shapes the services we offer.

Why we are asking for your views

People’s lives are changing at a fast pace and Wokingham is a rapidly growing area. This consultation will help us to understand the things that are important to local people – ensuring we continue to deliver the services that people want and need, and ensuring that the funding we receive as a local charity is focused on meeting their priorities.

We want to gain a range of views and are seeking feedback from people who have already accessed our services as well as people who have not.

Thank you for reading and replying to this consultation. We will ready every response and your views and feedback will be very important in helping us to shape our services for you.

If you have anything further to add or would just like to drop us a message regarding this – please email consultation@citizensadvicewokingham.org.uk