Citizens Advice Wokingham

Getting Advice

SERVICE UPDATE 21st MARCH 2020: Our charity is working hard to respond to the changing situation around coronavirus (COVID-19) related issues.

Our drop-in (face-to-face) services are now closed whilst we focus every effort on supporting people via telephone and email advice. Please do reach out if you need any support from our wonderful dedicated team who are still here to support you.

Please use our adviceline on 0300 330 1189 or use our email advice function to continue receiving our support.

We can link you up with other charities, support in your community along with advice and information.

Our services may be more stretched than normal so we ask for your patience at this time. Our volunteers and small staffing team are working really hard to continue supporting you in the best way that we can, whilst also staying on top of reducing risk of spreading infection and supporting our colleague who may be more at risk.

If you have any questions please do not hesitate to contact us. Thank you.

Telephone Advice

Please Call: 0300 330 1189

Calls to this number cost the same as landline numbers, which begin with 01 or 02, these calls are usually included as part of a mobile contract allowance or a landline call package.

If you are calling from a mobile it will ask you to enter a landline number to direct you to your local office. If you do not have a landline please enter our admin line number – 0118 978 7258. 

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: 9am – 5pm
Sunday: closed

Email Advice

We offer an assessment service by email. This means that we will review your problem and we will then send you an email directing you to the most relevant information online. If this is insufficient to resolve your problem we will then invite you to phone us to arrange the next step. We aim to reply within 5 working days.

Click here for email advice.

Face to Face in Wokingham (CURRENTLY CLOSED)

We provide a drop-in and appointment service at our Wokingham Office.

We are based at Waterford House,
Erftstadt Court
Rg40 2YF

Monday: 9am – 3pm
Tuesday: 9am – 3pm
Wednesday: 9am – 3pm
Thursday: 9am – 3pm
Friday: 9am – 1pm
Weekends: Closed

Face to Face in Woodley (CURRENTLY CLOSED)

We provide a drop-in and appointment service at our Woodley Office.

We are based at Headley Road (Adjacent to Library)

Monday: 9.30am – 3.30pm
Tuesday: 9.30am-2.30pm (Universal Credit support only)
Wednesday: 9.30am – 3.30pm

Online Advice