Citizens Advice Wokingham

Getting Advice

Our core services

Telephone Advice

Please Call: 0300 330 1189

Calls to this number cost the same as landline numbers, which begin with 01 or 02, these calls are usually included as part of a mobile contract allowance or a landline call package.

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: 9am – 1pm
Sunday: closed

If you are hard of hearing you can use the text relay service by calling 03444 111 445.

Email Advice

We offer an assessment service by email. This means that we will review your problem and we will then send you an email directing you to the most relevant information online. If this is insufficient to resolve your problem we will then invite you to phone us to arrange the next step. We aim to reply within 5 working days.

Click here for email advice.

Our service access guide for 2020

Face to Face in Wokingham
This service is closed for drop-in, please call adviceline

We are providing pre-arranged appointment services at our Wokingham Office.

We are based at Waterford House,
Erftstadt Court
Wokingham
Rg40 2YF

Details of time will be provided by your adviser.

Face to Face in Woodley
This service is closed for drop-in, please call adviceline

Our Woodley office will remain closed for the rest of 2020. 

Please call our adviceline to access our services.

Projects

Advice at Home

Do you need advice but can’t get out to see someone? If you’d struggle to get to one of our centres because of a health condition or caring responsibility, we can come to you. Thanks to the National Lottery Community Fund and Wokingham United Charities, we can give advice on topics such as benefits, debt, housing, employment, relationships, consumer, immigration, health and care, all in the comfort of your own home or community locations for the time being. We cover all areas of Wokingham Borough.

If you’d struggle to come into our centres, call our adviceline on 0300 330 1189. Our advisers will take the details of your issue and try to help you over the phone. If you need to receive advice in person, the adviser will send your details to our Home Visiting Team – Advice at Home. Your local Home Visitor will call you back to arrange a convenient appointment. If you’d like to find out more, you can contact our team at adviceathome@citizensadvicewokingham.org.uk


Whilst COVID-19 restrictions remain in place, our project workers will be operating from locations in our community.
 

This project has two angles:
– Supporting ‘shielded’ individuals with moving forward from the coronavirus lockdown

– Helping people with complex casework where there are additional vulnerabilities, such as difficulty living the house or travelling to another location

Online Advice